Hotel des Bains & Wellness ★★★★

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Hotel des Bains & Wellness | Robertville | Belgium

Haelen, 2, 4950 Robertville, Belgium

➤ Hotel des Bains & Wellness | Belgium

A building of character in a unique setting, with its well shaded grounds stretching down to the south shore of Lake Robertville, the Hotel des Bains is located close to the nature reserve of the Hautes-Fagnes. The hotel features an indoor pool and free WiFi.

The highly personal ambiance of the rooms will seduce you with their intimacy and comfort. Throughout you stay, you will be able to enjoy our indoor swimming pool, sauna, hammam and spa bath at an extra cost. You can book a massage or health care treatment in the wellness centre for an additional fee. Bathrobes, slippers and towels for the spa facilities are free of charge.

Your room comes with complimentary toiletries.

A continental breakfast can be enjoyed at the property.Couples particularly like the location — they rated it 8.5 for a two-person trip.Distance in property description is calculated using © OpenStreetMap

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Room choices in Hotel des Bains & Wellness

Hotel des Bains & Wellness Services

Internet WiFi is available in all areas and is free of charge.
Parking Free private parking is possible on site (reservation is needed).
BathroomSlippers Toilet Free toiletries Bathrobe Hairdryer Slippers, Toilet, Free toiletries, Bathrobe, Hairdryer, Wardrobe or closet, View, Outdoor furniture, Sun terrace, Terrace, Garden, Walking tours, Cycling, Hiking, Skiing, Fishing, Desk, Flat-screen TV, Cable channels, Radio, Telephone, TV, Coffee house on site, Fruits Additional charge, Wine/champagne Additional charge, Special diet menus (on request), Snack bar, Bar, Restaurant, Street parking, Electric vehicle charging station, Daily housekeeping, Fax/photocopying Additional charge, Ironing service Additional charge, Laundry Additional charge, Meeting/banquet facilities Additional charge, Board games/puzzles, Fire extinguishers, CCTV outside property, CCTV in common areas, Smoke alarms, Security alarm, Key card access, Key access, Safety deposit box, Adults only, Non-smoking throughout, Heating, Lift, Non-smoking rooms, Open all year, Adults only, Seasonal, Adults only, Infinity pool, Pool with view, Heated pool, Full body massage, Head massage, Foot massage, Back massage, Spa/wellness packages, Spa lounge/relaxation area, Steam room, Spa facilities, Body wrap, Body scrub, Body treatments, Facial treatments, Beauty Services, Hammam Additional charge, Hot tub/Jacuzzi Additional charge, Massage Additional charge, Spa and wellness centre Additional charge, Sauna Additional charge, English, French, Dutch

Hotel des Bains & Wellness Terms and Conditions

Check-in From 14:00 to 20:00
Check-out From 08:30 to 11:00
Cancellation/ prepayment Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds Child policiesChildren are not allowed.Cot and extra bed policiesCots and extra beds are not available at this property.
Age restriction The minimum age for check-in is 18
Pets Pets are not allowed.
Accepted payment methods Cash
To consider

Please note that only registered guests are allowed at the property.

Guests shall abide by the property's policy. Quiet hours are from 22:00 to 8:00.

Guests must be 21 years or older to check in without a parent or official guardian.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Hotel des Bains & Wellness Spa Nuxe

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Is WiFi available at Hotel des Bains & Wellness?

WiFi is available in all areas and is free of charge.

Is there free parking available at Hotel des Bains & Wellness?

Free private parking is possible on site (reservation is needed).

Are pets allowed at Hotel des Bains & Wellness?

Pets are not allowed.

What is the check-in time at Hotel des Bains & Wellness?

From 14:00 to 20:00

What is the check-out time at Hotel des Bains & Wellness?

From 08:30 to 11:00

100% real reviews of Hotel des Bains & Wellness

If you have any questions regarding the facilities or services provided at Hotel des Bains & Wellness, contact our guest service department, where an agent will be more than happy to resolve any query, prior to your booking.

9,0
Purpose of trip: Leisure trip
What was the highlight of Hotel des Bains & Wellness
Great getaway
We had a stunning room with a great terrace overlooking the lake. The spa is lovely though the sauna was out of order during our visit, however we were gifted with one free access to the spa once I had raised this point upon checking out, which we appreciated. The decoration in the hotel is also lovely, and the food in the restaurant was really tasty.
I don't mind per se, but to improve business I would point out that: 1) when I called to book the restaurant and spa the man at reception was rather blunt (no welcoming skills), though he was more pleasant when we checked in - so this could put people off. 2) also, the lady at reception upon checking out was also very blunt and did not give any smile, nor did she ask us how we enjoyed our stay, nor did she ask how we enjoyed the restaurant or anything, even when I informed that we had stayed with them previously etc.. So although the hotel is really lovely the hospitality/people skills could do with being better to match the lovely decorations and setting. (except the waitress for the evening meal who did have a smile for us and was friendly)
8,0
Purpose of trip: Leisure trip
What was the highlight of Hotel des Bains & Wellness
Very enjoyable
The breakfast/ dinner was very good
We struggled a little with the language so had to have the correct person to speak with
5,0
Purpose of trip: Leisure trip
What was the highlight of Hotel des Bains & Wellness
Not a 4-star hotel, though it charges 4-star prices
Lovely spa and super massages thanks to a great masseuse. Generous-sized breakfast.
Not a 4-star room : Small, uncomfortable bed (no mattress topper which is pretty standard these days), mini-fridge did not work and no water, tea or coffee facilities in the room. Dangerous handrail into spa pool. Understaffed : Masseuse was also the receptionist and also the breakfast server hence Reception door was locked at arrival because she was giving a treatment in the spa! We had to phone and wait nearly 15 minutes outside. Noise / false advertising: I was informed the restaurant was being refurbished when I tried to book it prior to our stay, but was offered their restaurant “Au Cheval Blanc” 5 minutes away being informed it would open exceptionally on the date I requested seeing as the hotel restaurant was not available. On arrival we were told that both restaurants were closed, as though my prior conversation could not have taken place. Also, the restaurant on the premises was not being refurbished but - just below our room - was being completely rebuilt so there was constant noise and workmen appearing on the roof next to the bedroom window so had to close the curtain meaning no lake view!
1,0
Purpose of trip: Leisure trip
What was the highlight of Hotel des Bains & Wellness
Awful
Nothing
It is ridiculess to sell a poor room like this on wellness-level for 260 €. We even didn‘ t spend the night so disappointing it was. Also we asked for partial money back. No reaction. Awful, really….

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